Posted in: Brand Positioning & Development, Customer Retention, Ethnographic/Secret Shopper, Food & Beverage, Products & Services, Qualitative Exploratory
Stop & Shop: Improving Customer Experience
Challenge/Objective: As a long-time partner, Plan-it has collaborated with Stop & Shop/Giant for the launch of multiple products, merchandising programs and communications efforts.
Solution: Over time, through a variety of exploratory studies that included focus groups, in-store intercepts, “shop-a-longs”, and in-depth interviews, and surve...