Posted in: Food & Beverage, Qualitative Exploratory
Stop & Shop: Power Aisle
Challenge: Despite Stop & Shop’s remodeled Power Aisle (Produce and Perishables) in a number of stores, customer satisfaction ratings for this area of the store remained flat or declined. This section of produce and other perishables is one of the most critical sections of the store.
Objective: To better understand the reasons for the lagging ratings....