Posted in: Product/Service Development/Viability, Products & Services, Professional Services/B2B, Qualitative Exploratory, Retail
Major Office Supply Retailer: New Service Viability
Challenge: Following an initial Quantitative study, a major office supplies provider wanted to further explore the printer, ink, and toner buying behavior of office product decision-makers from mid-market companies.
Objective: To determine the opportunity for the company to build a Managed Print Services (MPS) Contract business among the middle market.
Sol...